Every conversation, scored.
Read-only dashboards roll up voice, chat, leads, and agents into time-window KPIs with previous-period trends. Every conversation is transcribed, summarized, and graded by an LLM evaluator — so you catch failures and tune quality continuously.
Dashboard shown is illustrative. Figures are placeholders, not real customer data.
Measure what matters
A read-only analytics layer that turns raw conversations into a quality signal you can act on.
Time-window KPIs with trends
Pick 7-day, 30-day, 90-day, or all-time and every metric carries a previous-period delta — so you see direction, not just a number.
LLM-scored evaluations
An evaluator model scores each conversation against your criteria, turning thousands of transcripts into a quality signal you can track.
Automatic transcripts & summaries
Every voice and chat conversation is transcribed and summarized the moment it ends — no tagging, no manual review backlog.
Custom evaluation criteria
Define what 'good' means for your team. Tune the scoring rubric per agent and re-score as your standards evolve.
Structured data extraction
Pull the fields you care about out of free-form conversations — intent, outcome, sentiment — ready for downstream workflows.
Per-agent quality
Compare agents side by side and watch each one improve. Catch regressions early and tune the agents that need it most.
Voice, chat, leads, and agents
One workspace, every surface — rolled up into the same time-window view.
Voice
Call volume, latency, resolution and eval scores from phone & SIP agents.
Chat
Widget and messaging-channel threads, summarized and scored end to end.
Leads
Funnel movement and conversion captured from every conversation.
Agents
Quality trends per agent so you know exactly what to tune next.
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