Analytics

Every conversation, scored.

Read-only dashboards roll up voice, chat, leads, and agents into time-window KPIs with previous-period trends. Every conversation is transcribed, summarized, and graded by an LLM evaluator — so you catch failures and tune quality continuously.

Overview · last 30 days
7d30d90dAll
Conversations
12,480
+18%vs. prev.
Resolved by AI
68%
+6 ptsvs. prev.
Avg. eval score
8.7
+0.4vs. prev.
Escalations
4.1%
-1.2 ptsvs. prev.
Conversations by dayIllustrative
M
T
W
T
F
S
S

Dashboard shown is illustrative. Figures are placeholders, not real customer data.

What you get

Measure what matters

A read-only analytics layer that turns raw conversations into a quality signal you can act on.

Time-window KPIs with trends

Pick 7-day, 30-day, 90-day, or all-time and every metric carries a previous-period delta — so you see direction, not just a number.

LLM-scored evaluations

An evaluator model scores each conversation against your criteria, turning thousands of transcripts into a quality signal you can track.

Automatic transcripts & summaries

Every voice and chat conversation is transcribed and summarized the moment it ends — no tagging, no manual review backlog.

Custom evaluation criteria

Define what 'good' means for your team. Tune the scoring rubric per agent and re-score as your standards evolve.

Structured data extraction

Pull the fields you care about out of free-form conversations — intent, outcome, sentiment — ready for downstream workflows.

Per-agent quality

Compare agents side by side and watch each one improve. Catch regressions early and tune the agents that need it most.

What gets measured

Voice, chat, leads, and agents

One workspace, every surface — rolled up into the same time-window view.

01

Voice

Call volume, latency, resolution and eval scores from phone & SIP agents.

02

Chat

Widget and messaging-channel threads, summarized and scored end to end.

03

Leads

Funnel movement and conversion captured from every conversation.

04

Agents

Quality trends per agent so you know exactly what to tune next.

Get started

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